Join the DSW Team! Are you passionate about shoes and customer service? At DSW, we celebrate the connection our shoes create and the confidence they inspire. When you join us, you become part of a community that values inclusivity, positivity, and personal growth. We can't wait for you to contribute to the evolution of DSW! Reports to: Store Manager and/or Customer Experience Leader (CEL) Our Core Values: We Love What We Do: Bring positive energy and enthusiasm to every interaction. We Own What We Do: Embrace feedback and view challenges as opportunities for growth. We Do What's Right: Maintain the highest standards of honesty and integrity. We Belong: Support unique experiences and diverse perspectives. Key Responsibilities: Enhance the Customer Experience: Welcome every customer with a friendly attitude, assess their needs, and provide tailored service. Promote the DSW Loyalty program during interactions and enroll new members. Address product inquiries and assist with transactions, both in-store and digital. Maintain a Positive Shopping Environment: Ensure cleanliness and safety by managing housekeeping tasks including trash removal, shoe organization, and maintaining public areas. Handle freight efficiently and arrange merchandise on the sales floor according to DSW standards. Leverage In-Store and Digital Services: Fulfill customer orders, including locating, inspecting, and packaging products for pick-up/delivery. Utilize company technology to assist customers in finding product availability. Prioritize Customer Needs: Process transactions accurately, providing correct change, and following DSW policies. Collaborate with the CEL for escalated customer service situations. Adhere to asset protection policies to safeguard company assets. Foster a Collaborative Atmosphere: Engage in team meetings and embrace ongoing training opportunities. Be receptive to coaching and promote teamwork and inclusivity. Required Skills: Flexible availability to meet business needs. Professional demeanor with a focus on customer service. Ability to work efficiently in a fast-paced environment. Effective verbal and written communication skills. Comfortable using technology, including register systems and mobile devices. Able to stand or walk for extended periods and lift up to 50 pounds as needed. Frequent bending and physical movement is required. Experience: Previous retail experience is not required. If you're ready to share your passion for shoes and make a difference in our customers' lives, apply today!