This position is vital to the success of our retail operations. Customer Service Representatives work closely with both wholesale and retail customers to understand their needs, answer their inquiries about Sherwin-Williams products, and recommend appropriate solutions. They are also responsible for promptly addressing customer concerns, ensuring maximum satisfaction and maintaining high-quality visual standards of the store.

At Sherwin-Williams, we believe in inspiring and enhancing the world around us by coloring and protecting what matters. Your skills and passion can contribute to this mission, making a difference for our customers and driving success for our business. We are committed to supporting your growth and well-being through: Competitive rewards, benefits, and flexibility to enhance your health and well-being. Career opportunities to learn and develop new skills. Connection with an inclusive team that honors the community. We invite you to explore a rewarding career with us. Here’s how to get started: Online Application: Visit our Careers page to find roles that suit your interest and create your profile, which should take around 15 minutes. Digital Interview: Qualified candidates will receive an invitation to complete a video interview via HireVue, allowing you to record responses at your convenience within 7 days. In-Store Interview: Top candidates will be invited to meet our team face-to-face at a store location. At Sherwin-Williams, we are dedicated to the health and well-being of our employees and their families. We offer a variety of benefits that reflect our commitment to your overall quality of life. For more details about benefits, please review the candidate information at our website.

Please note that as part of our hiring process, a review of criminal history may occur to ensure the safety of our customers and staff. All qualified applicants will be considered for employment in accordance with applicable laws. Responsibilities Include: Delivering outstanding customer service to ensure high levels of satisfaction. Assisting customers both in person and over the phone by identifying their needs and presenting suitable products and services. Building and maintaining trusting relationships with customers. Accurately processing sales transactions in line with established policies. Meeting and striving to exceed sales goals on a monthly, quarterly, and yearly basis. Maintaining organized work order files and formulas. Retrieving products from the sales floor or warehouse as required. Tinting and mixing products to customer specifications. Stocking shelves and creating attractive displays. Keeping store equipment clean and in good working condition. Loading and unloading delivery trucks as necessary. Delivering products as needed. Ensuring assigned areas are well-stocked and visually appealing. Remaining knowledgeable about products and their features to assist customers effectively. Adhering to inventory control procedures. Providing suggestions to enhance sales. Minimum Requirements: Must be at least 18 years of age. Must be legally authorized to work in the country without sponsorship. Must possess a valid, unrestricted Driver's License. Must have the ability to frequently lift up to 50 lbs and occasionally up to 70 lbs, with or without reasonable accommodation. Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation. Preferred Qualifications: High School diploma or GED. At least one year of experience in a delivery, retail, or customer service role. Prior experience with paint and paint-related products. Experience operating tinting and mixing equipment. Ability to communicate effectively in more than one language, particularly Spanish.