This role is crucial for the success of our retail operations. As a Customer Service Representative, you will engage closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and suggest the ideal solutions. You will also be responsible for promptly addressing any customer concerns, ensuring maximum satisfaction, and keeping up-to-date with the latest product features while maintaining the high-quality visual standards of our store. Achieving excellent customer service while meeting the store's sales goals is key. Location: You will work at Store #703380, located at: 508B 20th Ave SW, Minot, ND 58701. Position Type: This is a Part-Time opportunity with a starting rate of $16.50/hr. Please note that the role involves interaction with customers, which may include minors. Additionally, access to cash, payment methods, electronic equipment, and merchandise may occur with or without supervision. A review of criminal history is necessary to protect the integrity of our operations, our staff, and our customers. At Sherwin-Williams, we aspire to inspire and improve the world by coloring and protecting what matters. Your skills, talent, and passion are crucial for achieving great results for our customers and our business. We pride ourselves on the strength, stability, and growth of our company, which translates into endless possibilities for our employees. We invest in you: Rewards and benefits that enhance your health and well-being Career advancement opportunities to learn and grow Connection with an inclusive team dedicated to our and broader communities How to Get Started: Step 1 - Online Application: Find the role(s) that interest you on our Careers page and create your profile. Step 2 - Digital Interview: Qualified candidates will complete a video interview via HireVue at their convenience. Step 3 - In-Store Interview: Top candidates will meet with our team in-store for further discussion. At Sherwin-Williams, we aim to help our employees thrive. We offer a comprehensive benefits package, covering everything from retirement to health care. More details about available benefits can be requested upon hiring. We welcome all qualified applicants, including those with arrest or conviction records, ensuring compliance with all relevant laws. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, pregnancy, genetic information, marital status, or any other legally protected status. Our recruiting team will never ask for any payment, financial information, or sensitive personal information during the application process. Deliver exceptional customer service through engaging sales interactions Assist customers in-store and over the phone by identifying their needs and recommending suitable products Build productive relationships with both wholesale and retail customers Accurately process sales transactions in line with company policies Meet and pursue monthly, quarterly, and yearly sales goals Maintain accurate work order files and formulations Locate products from the sales floor or warehouse Tint and mix products to customer specifications as necessary Stock shelves and arrange displays attractively Keep equipment in the store clean Assist with loading and unloading delivery trucks Help with deliveries whenever required Ensure all areas assigned are well-stocked and presentable Stay informed about product offerings and options Follow inventory control procedures Propose strategies to boost sales Minimum Requirements: Must be at least 18 years of age Authorized to work in the country without requiring sponsorship Valid, unrestricted Driver's License required Ability to lift and carry up to 50 lbs. frequently, and 70 lbs. occasionally Willingness to work all scheduled hours, including evenings and weekends If currently employed at Sherwin-Williams, you must meet performance expectations on your latest appraisal Completion of required HR Cloud eLearning courses if internal to Sherwin-Williams Preferred Qualifications: High School diploma or GED preferred One (1) year of experience in delivery, retail, or customer service roles Previous experience in paint sales or paint-related products Experience operating tinting and mixing equipment Ability to communicate in more than one language Spanish language skills are a plus