As a Retail Service Coordinator, you will play a key role in supporting the Store Manager and Assistant Managers in enhancing sales, providing exceptional customer service, maintaining store appearance, and ensuring smooth store operations. This position also includes taking charge of shift management when the Assistant or Store Manager is unavailable. Bilingual candidates are highly encouraged to apply. Essential Job Functions: Lead and motivate the store team to deliver outstanding customer service to both retail and professional clients. Oversee customer service standards in the retail showroom, ensuring team members effectively execute customer service programs. Ensure phone inquiries are handled promptly as per company policy. Manage the timely processing of buy online/ship to store and store transfers, ensuring customers are informed of shipment arrivals. Facilitate special orders and external purchases efficiently in accordance with company procedures. Handle retail customer returns and exchanges with friendliness and efficiency. Ensure all merchandise, including core charges and warranties, are invoiced appropriately before leaving the store. Communicate important messages and delegate merchandising tasks to team members as needed. Monitor adherence to work schedules and ensure any changes are approved by management, with team members clocking in/out as per company policy. Perform all opening and closing duties, including executing day-end procedures, managing money and deposits safely, and securing the facility after hours. Carry out any additional tasks as assigned. Skills/Education/Knowledge/Experience/Abilities: Required: Excellent communication skills. Ability to obtain RSS Certification. Desired: Previous retail sales experience, preferably in the auto parts sector. Knowledge of automotive systems and repair. ASE Certification. Fluency in multiple languages, particularly Spanish. O'Reilly Auto Parts is committed to providing a work environment that promotes growth and stability, with numerous success stories of career advancement. We believe in a strong promote-from-within philosophy, giving you the opportunity to enhance your career alongside our organization. Total Compensation Package: Competitive wages and paid time off. Stock purchase plan and 401k with employer contributions starting from day one. Comprehensive medical, dental, and vision insurance with optional flexible spending accounts. Health and wellbeing programs for team members. Tuition assistance for education programs. Opportunities for career advancement. O'Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected status. Individuals with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act.