Overview Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at Mass Markets. This full-time remote role provides paid training and licensing support. You will interact with customers across the country to resolve support issues, sell products and services, and deliver a best-in-class customer experience. Successful candidates are confident, engaged team players who bring a positive and enthusiastic attitude to work each day. To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements

Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience

Compensation & Benefits At MCI, compensation and benefits are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and benefits and incentives are offered to support and reward team members. What You Can Expect From MCI We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: Focus on internal promotions with significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: A team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work.

Compensation & Benefits That Fit Your Life MCI takes pride in tailoring offerings to fit the needs of its diverse team across subsidiaries and locations. While benefits may vary by geography, the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally move about the office to accomplish tasks and may need to lift up to 40 pounds. Conditions of Employment All MCI Locations: Must be authorized to work in the country where the job is based. Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If accommodations are needed, please contact Human Resources. Equal Opportunity Employer All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws. MCI will not tolerate discrimination or harassment. MCI's policy is to provide reasonable accommodations to qualified employees with protected disabilities to the extent required by law. About MCI (parent Company) MCI helps customers take on CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive performance. MCI is a holding company for a diverse lineup of tech-enabled business services and operates multiple brands, with 10,000+ employees and 150+ client partners across North America. Disclaimer The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the description at any time. This job description is not an employment contract, and either party may terminate employment at will. Seniority level Entry level

Employment type Full-time

Job function Management and Manufacturing

Industries IT Services and IT Consulting

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