Overview Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at MCI . Remote, full-time, paid training and licensing provided. This role interacts with hundreds of customers weekly to resolve support issues, sell products and services, and deliver a best-in-class customer experience. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements

Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience

Employment details Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Outsourcing and Offshoring Consulting

What You Can Expect from MCI Paid Time Off: Earn PTO and paid holidays to take the time you need Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days, with MEC medical plans available after 30 days (varies by location) Retirement Savings: Secure your future with retirement savings programs Disability Insurance: Short-term disability coverage available Life Insurance: Access life insurance options Supplemental Insurance: Accident and critical illness insurance Career Growth: Opportunities for internal promotions Paid Training: Learn new skills while earning a paycheck Fun, Engaging Work Environment: Team-oriented culture Casual Dress Code: Be comfortable while you work

Compensation & Benefits That Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core is to reward effort, provide growth opportunities, and create an environment where every employee feels valued. If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Equal Opportunity MCI is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business needs. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI prohibits discrimination on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, national origin, disability, or any other protected characteristic. Reasonable accommodations are provided to qualified applicants with disabilities as required by law. #J-18808-Ljbffr