Overview Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) role at Mass Markets. This position involves interacting with hundreds of customers weekly to resolve support issues, sell products and services, and ensure a best-in-class customer experience. Applicants must complete a full application on the company careers page, including screening questions and a pre-employment test. Position Overview MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet client needs. This role requires you to be a confident, fully engaged team player who brings a positive and enthusiastic outlook to work each day. Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training materials to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements

Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Thrives in a fast-paced environment with change and ambiguity Excellent interpersonal skills and ability to build relationships with team and customers

Preferred (Not Required) One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center State or Federal work experience

Compensation and Benefits Paid Time Off (PTO) and paid holidays Incentives and rewards: cash bonuses and prizes Health benefits for full-time employees after 60 days; MEC medical plans after 30 days (varies by location) Retirement savings programs where available Disability, life, and supplemental insurance options Career growth and internal promotion opportunities Paid training during which you earn a paycheck Casual dress code and a team-oriented work environment

EEO Notice MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications, and MCI does not discriminate on any protected characteristic. Reasonable accommodations are available for qualified applicants with disabilities as required by law. Physical and Other Conditions This role operates in a professional office environment and requires long periods of sedentary work, computer use, and telephone headset use. Occasional lifting up to 40 pounds may be required. Conditions of Employment Must be authorized to work in the country where the job is based Background and security checks may be required, including fingerprinting Drug screening may be required; offers contingent on results

About Mass Markets and MCI: This description provides a general overview of the role and is not all-inclusive. The employer reserves the right to revise the job description at any time. This is not an employment contract. #J-18808-Ljbffr