General Manager

New Today

Summary Objective:
Exercise responsibility for all club operations and performance with emphasis on quality, profitability, staffing, and service.
Essential Functions:
Deliver the Ultimate Fitness Experience to every member, every time
Recruit, hire, train and manage all department staff and directors
Coach and discipline team members
Establish rapport and manage relationships with members
Communicate effectively with upper management and executive leadership
Meet and surpass all club performance and revenue goals through membership, personal training, and other programming
Oversee and manage all club operational tasks and complete tasks as necessary
Meet and surpass all personal sales goals and coach and manage other team members to do the same
Job Responsibilities:
Create new and innovative revenue sources while controlling expenses
Participate in annual budget process
Set and achieve annual performance goals
Review all financial reports and transactions, including commissions, purchase orders, check requests, payroll, capital expenses, and sales
Complete processing for all new hires
Recruit, hire, and train department heads
Supervise department heads, set monthly goals, provide ongoing feedback, define roles, manage performance problems, and conducting formal reviews
Lead staff training and development programs
Update staff files in a timely manner
Develop and complete daily, weekly, semi-monthly, and monthly checklists
Conduct daily club walk-throughs
Make daily cash deposits
Spend peak club visit hours at Front Desk or in Sales
Manage email correspondence effectively
Handle all customer and employee concerns
Submit and/or review all reports, including financial, operational, and incident
Review member comments and suggestions, responding within 48 hours
Participate in appropriate meetings and coordinate staff meetings
Submit payroll in a timely manner and follow all payroll procedures
Establish and review monthly revenues, expenses, and goals
Ensure cleanliness and maintenance of facilities
Uphold employee standards of conduct and ethics
Ensure compliance with club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work early morning, evening, and weekend hours as necessary
Required Knowledge, Skills, & Abilities:
Excellent verbal and nonverbal communication skills
Excellent listening skills
Ability to motivate and nurture others
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance
Confidence and desire to create new relationships quickly
Ability to handle challenging issues with patience, tact, and professionalism
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Ability to multitask and work well under pressure.
Basic computer skills (MS Office, email, MS Windows)
Understanding of basic cash-handling procedures
Proven selling skills
Strong organizational skills
Required Experience, Education, and Certifications:
Bachelor’s degree in recreation, fitness, business management, or related field preferred
Experience working in a team environment
Five years’ management experience in a health club environment preferred
Current CPR/AED certification required
Pool operator license preferred
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation:  Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.null
Apply
Location:
Durham County
Job Type:
PartTime

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