About the Role Wallaby Search & Placement is seeking an experienced and driven Customer Service professional to join Tigris Fulfillment Partners’ rapidly growing team. In this remote position, you will be responsible for working through and resolving a high volume of customer issues around deliveries, returns, orders, invoices and more.

If you want to know about the requirements for this role, read on for all the relevant information.

Reporting directly to the Customer Service Manager, the ideal candidate has exceptional written and communication skills, and is someone who's committed to satisfying the customer while also doing the right thing for the company. About the Company Tigris Fulfillment Partners is a privately-held, national distributor of kitchen and bath products based in Atlanta, GA. Built on a foundation of integrity and strong partnerships with customers and vendors alike, they serve the nation’s largest big-box retailers, e-tailers, and wholesalers, with a fulfillment-center network that can reach 90%+ of the U.S. population in 1-2 days. Since opening their doors in 2017, Tigris’ team of business-process engineers has generated double-digit (and, sometimes, triple-digit) growth, each and every year of the org’s existence. With the ability to ship 30+ of the industry’s leading brands the same day, guaranteed, they have achieved significant market share in the process, with a reputation for being the gold standard of the master-distribution model. You Will Be one of the main points of contact for Tigris’ customers, with a heavy focus product returns Provide customers with product information, and resolve customer issues and a timely and friendly manner Process returns, generate orders, track deliveries, and escalate issues you’re unable to resolve yourself Learn new skills, tools, and best practices every day You Have 3+ years of experience in customer service (bonus points if in a fulfillment / logistics setting) Hands-on experience with leading ERP systems (NetSuite experience, a plus) Exceptional written and verbal communication skills A commitment to values and xywuqvp integrity An ability to see the “big picture” and help ensure the right tasks are completed at the right times Initiative and drive to continue to improve and help those around you improve You’ll Get Competitive base salary (negotiable based on experience) Annual profit sharing + performance bonus (based on individual and company performance) Retirement cash account with automatic 3% company contribution (whether you contribute or not), in addition to 401(k) program Heavily subsidized medical, dental, vision, life, and disability insurance A chance to make a big impact at a growing company where you'll have direct access to leadership