Role: Bilingual Customer Support Agent (English & Spanish) Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Key Responsibilities: Handle inbound & outbound calls/emails in English and Spanish Assist residents, applicants, and prospects with queries Resolve issues as per process and quality standards Document customer interactions and track resolutions Follow company policies and escalate critical issues when needed Ensure excellent customer experience and satisfaction Requirements: Fluent in English & Spanish (spoken & written) Minimum 6 months of customer service xywuqvp / call center experience Strong communication, empathy, and problem-solving skills Comfortable handling high-volume calls Open to onsite work in Atlanta and flexible shifts