Position Overview We are seeking a reliable and detail‑oriented Customer Service Representative to support our application process division. In this role, you will proactively reach out to customers to confirm the legitimacy and accuracy of the loan application before processing. This position is ideal for someone who thrives in a fast‑paced, high‑volume environment and is comfortable communicating with customers over the phone and via email.

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Key Responsibilities Conduct outbound phone and email outreach to customers to verify loan requests and confirm submitted information Ask clear, professional questions to validate customer intent and identify potential discrepancies or fraud Accurately document interactions and verification outcomes in internal systems Manage a high volume of daily customer interactions while meeting quality and productivity standards Respond promptly to inbound customer inquiries related to loan verification status Escalate suspicious or incomplete requests to the appropriate internal teams Adhere to established compliance and data privacy guidelines at all times Compensation: $18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. xywuqvp Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.