Client Service Associate

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Company Description
About Us
At Captura Hall , we are dedicated to transforming ideas into impactful narratives. We specialize in strategic communication solutions that help organizations connect with their audiences in meaningful ways. With a commitment to innovation, collaboration, and excellence, our team works to create content and campaigns that inspire action and foster lasting relationships.
Job Description
Job Description We are seeking a dedicated and detail-oriented Client Service Associate to join our team. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency. You will be responsible for maintaining client satisfaction, managing accounts, and supporting the execution of service strategies that align with business goals.
Responsibilities Serve as the main liaison between clients and internal teams. Manage client accounts, addressing inquiries and resolving issues promptly. Assist in developing and implementing client service plans. Track and report client feedback to improve service delivery. Coordinate with team members to ensure client expectations are met. Maintain accurate client records and documentation. Support the preparation of client presentations and proposals. Qualifications
Qualifications Bachelor's degree in Business Administration, Communications, or related field preferred. Proven experience in client service, account management, or a related role. Strong interpersonal and communication skills. Excellent organizational and time-management abilities. Problem-solving mindset with attention to detail. Proficiency in Microsoft Office Suite and CRM software. Additional Information
Benefits Competitive salary ($50,000 - $60,000 per year). Opportunities for professional growth and career development. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Supportive and collaborative work environment.
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Location:
Grand Rapids, MI, United States
Category:
Office And Administrative Support Occupations

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