At T-Mobile, we are committed to investing in YOU! Our Total Rewards Package ensures that our employees receive the same exceptional care that we provide our customers. As part of our team, you will enjoy a competitive salary and a comprehensive compensation package. We offer multiple wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. This is how we empower our employees to thrive! Role Overview: As a Wireless Retail Consultant, you will be an integral part of our Retail Team, embodying the T-Mobile brand. You will be a brand ambassador, creating excitement around our innovative products and services. In a fast-paced environment, you will engage meaningfully with customers, building lasting relationships and uncovering their needs. Your expertise in customer engagement and solution-based selling will be crucial in meeting performance targets including sales, customer experience, and quality metrics. Key Responsibilities: Provide exceptional service and sales to our customers, fostering loyalty and satisfaction. Utilize digital tools to enhance customer interactions and onboarding. Complete comprehensive training on T-Mobile’s in-store experience, new skills, processes, and system knowledge. Maximize your shift by continually seeking out information and learning about innovations in the wireless industry. Collaborate with T-Mobile employees across various channels, including business and customer service. Education and Experience: High School Diploma or GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred) Skills and Attributes: Customer Satisfaction: A passionate customer advocate with a natural ability to connect and enjoy interactions with customers while balancing performance goals. Team Collaboration: Eager to be part of a dynamic, game-changing store team. Ready to learn and share best practices while resolving customer issues. Sales Competitiveness: A strong drive to achieve success in a challenging sales environment. Licensing and Requirements: Must be at least 18 years old. Legally authorized to work in the United States. Compensation and Benefits: Base Pay: $17.50/hour with an annual incentive target of $9,360. Successful candidates' actual earnings vary based on performance, but every employee is guaranteed to earn $20/hour, including base pay and incentives. Additionally, all T-Mobile employees are eligible for an annual stock grant. Our comprehensive benefits reflect our commitment to our team, offering medical, dental, and vision insurance, a flexible spending account, 401(k), paid time off, parental leave, and various voluntary insurance options. We also offer discounts on mobile services, home Internet, pet insurance, and much more! At T-Mobile, you’re encouraged to never stop growing! We are dedicated to helping you advance your career through numerous opportunities. By applying for this position, you are investing in your future and embracing our values. T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination or harassment based on any protected characteristic will not be tolerated. If you require assistance during the application process due to a disability, please notify us so we can provide appropriate accommodations.