C. A. Russell Ford of Springville is seeking a skilled and customer-oriented Service Advisor to join our service department team. In this role, you’ll act as the bridge between our customers and technicians—providing a positive service experience from drop-off to pick-up.

The ideal candidate is friendly, organized, and thrives in a fast-paced, team-driven environment. Prior automotive service experience is preferred but not required for the right candidate.

Key Responsibilities:

Greet customers in a professional and timely manner

Listen to customer concerns and accurately document vehicle issues

Prepare repair orders and coordinate work with service technicians

Communicate updates to customers throughout the repair process

Review service recommendations and estimates with transparency and integrity

Follow up with customers after service to ensure satisfaction

Maintain accurate records in the dealership’s service management system

Help manage the flow of service drive traffic and appointments

Requirements:

Previous experience as a Service Advisor or in a customer service role preferred

Basic understanding of automotive systems and repair terminology

Strong communication and interpersonal skills

Ability to multi-task and remain organized in a busy environment

Proficiency with dealership software (Reynolds & Reynolds, CDK, etc.) a plus

Team player with a positive, customer-first attitude

Valid driver’s license and clean driving record

Ability to pass a background check

Compensation & Benefits:

Competitive pay structure with incentive opportunities

Health, dental, and vision insurance

Paid time off and sick leave

401(k)

Ongoing training and advancement opportunities

Supportive, team-focused work environment

About C. A. Russell Ford of Springville C. A. Russell Ford is a trusted and growing dealership committed to delivering exceptional service, quality, and value. With a strong focus on customer satisfaction and operational excellence, we take pride in supporting our employees with a professional work environment, opportunities for growth, and the tools needed to succeed in today’s competitive market.

Equal Opportunity Employer C. A. Russell Ford of Springville is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.