Benefits:

• Competitive salary
• Health insurance
• Paid time off

Division: Paardekooper Horti Americas USA
Department: Sales
Position: Sales support employee
Reports to: General Manager BKH USA

Since January 2017 Broekhof is active in Miami, Florida. From our location in Doral we supply our North American customers with a broad range of products from the extensive collection of Broekhof in The Netherlands.

Broekhof USA not only offers sleeves, but also buckets, decoration picks, florists supplies and much more. Broekhof also has its own design team in The Netherlands offering innovative eco-friendly packaging, custom-made solutions and designs for sleeves and other items.

Summary of the position
Is co-responsible for achieving optimal results in turnover and profitability through proactive support to Office Account Managers and Account Managers.

Responsibilities and core tasks
Relationship Management
Has contact with assigned clients to manage/develop new relationships.
Is responsible for in-house sales
Follows up on sales initiatives
Provides support to the office account manager
Is (co)responsible for achieving commercial objectives
Keeps the customers informed about all ongoing matters (deliveries, backorders, stocks, etc)
Monitors the accounts and maintains relationships

Product Information
Provides the correct product information based on customer inquiries.
Advises customers and offers alternatives where necessary

Processing customer orders
Registers and processes customer orders by choosing the most appropriate approach based on predefined options
Processes orders and prices in the system
Enters and verifies sales orders
Records price and condition agreements
Sends confirmation to the customer upon acceptance of the quote.

Handling complaints
Addresses simple customer problems/complaints such as returns, price differences, and exchanges. In the case of larger complaints, involves the office account manager.
Records complaints
Is responsible for follow-up and resolutions of simple complaints.

CRM Data (Customer Relationship Management)
Enters relevant information into the CRM system after each contact with a customer, ensuring that the organization has the right information and can effectively work on customer retention and business development.
Inputs data into the system
Keeps the system up to date

Operational Compliance
Follows internal procedures to ensure that executed work meets the required quality standards.
Creates and completes sales orders
Updates customer portals and logistics portals of the customer
Handles rush orders
Sends inventory overviews to the customer
Requests internal samples
Sends negotiated price agreements to the customer
Reviews backorder lists and takes action where necessary

Inventory Monitoring
Conducts inventory monitoring according to the standard norms.
Monitors the stock of customer-specific items in our warehouse
Procures timely (with customer consent) to ensure inventory is always at the required level

Job competencies
Attention to detail
Commercial acumen
Customer orientation
Listening
Problem analyses
Resilience to stress

Organizational competencies
Collaboration
Integrity
Entrepreneurship
Professionalism

Knowledge and skills
Educational level
Associate degree

Work experience
1 to 3 years of commercial experience

Knowledge
Proficient in the English language, both spoken and written
Proficiency in another language is a bonus
Knowledge of operational processes
Product knowledge is an advantage

Broekhof is an equal-opportunity employer. We value diversity and are committed to providing a workplace that is free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We encourage candidates of all backgrounds to apply and join us in fostering an inclusive and diverse work environment.