Retail Sales Associate / Customer Service

New Today

Overview
Welcome to the Elements Massage Family! We are seeking an individual who wants to make a positive difference in a customer’s life through health and wellness, while utilizing their sales experience in a warm and friendly environment. The Wellness Membership Advisor (WMA) is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio goals and standards to ensure growth and profitability. Sales experience is a must for this role! Building Relationships The WMA works directly with the clients or guests and assists them in feeling good before and after their session. They are the first impression people get of Elements Massage from the time they call to book their appointment to when they check out after their appointment. Relationships are at the heart of our business, as a locally owned studio with long-term members that have been with us since the beginning. Job Duties and Responsibilities Opening the studio, organizing front desk materials, and maintaining a clean and inviting lobby for our clients
Self-motivated Sales, with the ability to balance persuasive sales techniques with genuine care for the clients
Outgoing and thrives in a multi-tasking environment
Communicates effectively and professionally
Attentive, warm, and welcoming
Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues
Understands and applies knowledge, skills and concepts from training
Actively participates in trainings and activities, regular meetings, coaching and instructive role‐playing
Maintains a high level of quality, productivity, and service
Accountable for goal setting and achievement
Acts with integrity and high ethical standards
Job Competencies Persuasiveness: Sells the Elements Massage Wellness Program
Etiquette: Professional and courteous in verbal and written communication with clientele
Capable of working independently and in a team setting
Eye for detail: While booking appointments, checking guests in and out of their appointments, and maintaining the overall freshness of the studio
Application of training: Applies tools learned from training to day to day life
Accountable: For their actions and job responsibilities
Benefits: Free monthly 1 Hour Massage Session
Monthly Sales bonuses based on individual and team performance
Escalating base pay based on sales performance
Longevity rewards for team members at their annual milestones
Consistent Coaching/Training
If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you! This Company Describes Its Culture as: People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional, stable, strong processes
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.
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Location:
Westminster

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