Service Technician is primarily responsible for the repair of case goods, leather and upholstery furniture. Completing minor furniture repair on all types of product damage, including handling or damage that may occur with furniture purchased in customers’ homes.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Responsibilities:

Maintains a high level of professionalism and customer service with both internal and external customers, on the phone and in person.

Performs in-home furniture repairs. The goal is 85% completion.

Accurately report situations that occur when repairs cannot be completed.

Must be able to assess damages to determine cause. For example, Driver, Mfg., Customer abuse.

Must maintain safe driving record.

Must maintain clean and stocked service vehicle and records.

Must be able to use digital camera,

Possess good communication skills written and orally.

Report on mechanical condition of service vehicle daily.

Respect customer’s property and prevent in home damage due to own actions.

Is able to burn in small scratches, repairs cracks and splits on edges, repairs small leather/vinyl defects utilizing heat cure, adds graining on edge piece repairs, blend colors and sheen in small areas.

Performs simple replacement part repairs.

Tracks and monitors replacement parts.

Maintains proper safety usage of all products that are used within customers’ homes

Driver's License (Required)

Job Qualifications

Education:

High School, Diploma or equivalent

Experience:

2-3 Years experience.

Knowledge, Skills and Abilities

Strong attention to detail

Work independently as well as in a team environment

Document management system

Analytical and problem-solving skills

Working knowledge of Continuous Improvement

Handle multiple projects simultaneously within established time constraints

Perform under strong demands in a fast-paced environment

Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect

Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off & Holidays

Paid Birthday

Weekly Pay