Overview

Job Title: General Manager

Location: Tampa, FL

Salary: $75,000 - $85,000

As General Manager, you are the culture-carrier of the restaurant. You set the tone for the team, drive results, and ensure every guest leaves feeling not just satisfied, but cared for in a way that surprises and delights. At Proper House Group, we believe in Unreasonable Hospitality — creating moments that go beyond what’s expected from our guests and team members — and the GM leads the charge in making that our daily standard.

In this role, you’ll directly supervise and develop a diverse team, carrying out responsibilities in line with Proper House Group values, company policies, and applicable laws. That includes recruiting, hiring, and training; planning and directing daily operations; evaluating performance; rewarding and holding people accountable; and resolving challenges quickly and fairly. Your leadership creates both an exceptional guest experience and a positive, growth-minded workplace where people are proud to belong.

Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Responsible for all aspects of the effective management of restaurant operations within a restaurant environment.
• Achieve operational objectives by contributing information and recommendations to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.
• Responsible for in-house accounting functions, including daily, weekly, and monthly financial projections, invoice processing, and payroll management.
• Assist with enhancing the department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments.
• Actively coaching, counseling, directing, training, and mentoring the team in meeting company standards.
• Oversees all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.
• Develop and maintain training programs for all beverage and food
• Maintain and manage the beverage and wine list
• Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately.
• Partner with ownership, marketing, and external partners to manage profitability by building sales and controlling costs while maintaining our quality standards.

Qualifications:

• Prior experience in restaurant operation required.
• Demonstrate and promote a culture of customer service and Unreasonable Hospitality.
• Must have a Servsafe Manager card for employment.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guest and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Benefits:

• Employee discount at all Proper House locations
• 2-week Paid Vacation
• Mentorship and growth opportunities
• Referral program
• Paid Parking
• Access to Wellness Program