Program Manager - WW BPR Retail Fulfillment Operations - Payments

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic payments initiatives that directly impact Apple's Supply Chain and Retail Fulfillment Operations, with the goal of surprising and delighting our customers. In this role, you'll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition. The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apple's 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.

Minimum Qualifications

• Bachelor's degree required with minimum of 6 years in project and program management combined with payments, logistics, supply chain, and fulfillment operations with e-commerce and/or retail.
• Experience serving as a liaison to Operations business teams to develop solution capabilities (requirements, solution architecture, user testing, etc.) to support Retail Fulfillment programs, as well as Information Technology teams to design and implement robust technical solutions.
• Ability to define and run business process and technology roadmaps in support of long-term functional strategies.
• Experience in managing global, complex projects including stakeholder engagement and risk management.
• Consistent record of managing strategic programs, combined with the ability to execute tactical project-level activities and tasks.
• Ability to capture and synthesize detailed, global business requirements and design specifications.
• Experience in coordinating user acceptance testing, roll-out, training, and post-mortem support.
• Ability to lead change management activities, implementing new ideas effectively within the Apple culture.
• Experience in defining and implementing KPIs for operational metrics. Identify critical success measures for projects being implemented.
• Excellent communication and presentation skills.

Preferred Qualifications

• MS or MBA is highly desired.
• Broad supply chain management, payment processing experience, and/or fraud mitigation in specific areas related to logistics, e-commerce fulfillment, inventory management, or order-to-cash.
• Address escalations, quickly assess and develop root cause analysis and problem solution for operations escalations.
• Relevant experience working with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems.
• Proficient knowledge of the systems implementation and development life cycles.
• Proficient at running multiple efforts simultaneously in a global capability, which includes working on projects with global teams.
• Proven ability to lead teams with or without direct reports; natural leader and motivator, lead through influence.
• Relevant project management qualifications preferred, such as PMP / Scrum Master certification.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.