Cashier Position

Under direct supervision, performs a variety of cashiering and record-keeping tasks in a high-volume financial operation. Performs general clerical tasks, which requires working knowledge of Court functions, policies and practices. Employees in this title are expected to maintain a professional appearance and demeanor.

Essential functions include:

• Receives cash or credit card payments.
• Provides receipts and makes appropriate change.
• Maintains accurate records of payment collection by balancing daily activity, posting and verifying payments.
• Responds to inquiries from financial institutions, officials, coworkers and external contacts, with appropriate follow-up.
• Researches payment discrepancies and/or exceptions and takes appropriate action.
• Reviews payments and processes adjustments.
• Posts information to manual or computerized financial systems.
• Maintains and reports statistical data.
• Operates a cash register, computer, copy machine and other office equipment.
• Categorizes and records payments.
• Greets and interacts with the public to transact Court business.
• Maintains records in databases, spreadsheets and logs.
• Identify common problems, escalate to management, and recommend possible solutions and/or improvements.
• Performs other duties as assigned.

Qualifications, licenses and certifications include:

• High school graduation or its equivalent.
• One (1) year of cashiering, accounting or banking experience preferred.
• One (1) year of successful clerical experience.
• Experience using MS Office Suite and relevant software and systems.
• If an employee drives on behalf of the Court, the employee must possess and maintain a valid Michigan driver's license, no fault insurance and access to a vehicle to use in the performance of assigned duties.

Knowledge, skills, and abilities include:

• Ability to apply general rules to specific problems to produce positive results.
• Ability to communicate to ask and answer questions and to explain Court procedures to internal and external customers in a courteous and professional manner.
• Ability to communicate information and ideas effectively so that others can understand.
• Ability to deal calmly and effectively in high stress situations.
• Ability to establish and maintain effective working relationships with coworkers, employees, officials and external contacts.
• Ability to meet and interact with the public and deal courteously and effectively with their questions or problems, seeking assistance when needed.
• Ability to operate office equipment.
• Ability to understand and carry out instructions and to request clarification when needed.
• Skill in managing one's own time, as well as the ability to meet deadlines.
• Working knowledge of Court processes and procedures.
• Proven ability to exercise sound judgment and maintain confidentiality.
• Ability to work with a diverse population.

Additional requirements include:

• Successful completion of criminal and IV-D background check, fingerprinting and rechecks.
• Applicants must be legally authorized to work in the U.S.
• May be assigned to alternate work locations and/or training sites and will be responsible for transportation to those locations.

Physical requirements include:

• Must be able to lift 25 lbs.