Now Hiring - Patient Services Representative

Home health company based in Los Alamitos, CA is looking for a patient services representative to join their growing team! Opportunity to join a dedicated team of individuals that are bringing high quality healthcare to the Los Angeles area.

Company Goals

• Deliver high quality care
• Prioritize the patient experience
• Provide personalized care centered on the patient's goals
• Leverage a team-based, holistic model of approach to care delivery

Requirements

• Bilingual in Spanish and English.
• 2-3 years of experience in the healthcare field
• Home health experience is preferred
• Skills: appointment scheduling, insurance verification, EMR systems, answering phone calls.

Responsibilities

• Maintains in office equipment and supplies, including reordering and stocking.
• Keeps work environment (desk and reception area) clean, tidy and free from clutter at all times.
• Ensuring an effective and efficient reception service is provided to patients and any other visitors to the clinic. This includes:
• Addressing general inquiries
• Appointment scheduling
• Appointment confirmation
• Demographic verification
• Insurance verification
• Co-pay collection
• Check out process, procedures and re-appointment
• Ensures that an efficient, professional and detailed handover to staff occur prior to leaving assigned area.
• Ensures that all patients are registered in the EHR promptly and accurately.
• Maintains the highest level of confidentiality, in accordance with policies and procedures.
• Maintains situational awareness and advises patients of delays, offer apologies as appropriate.
• Maintains end-of-day processes (i.e. cash collection, reconciliation, etc.)
• Demonstrates an active concern for all customers (both external and internal) by responding to their needs and expectations in a positive and exemplary manner, thus promoting positive interpersonal relationships.
• Promptly responds to requests for service with courtesy and helpfulness.
• Listens attentively to and empathizes with patients, co-workers and supervisors.
• Attends to patients, co-workers and supervisors' needs with a gracious and respectful attitude. Answers all questions with patience and professionalism.
• Adheres to customer service excellence policies and standards.

Work Environment

Work in a clinic setting where you will be part of a team striving to make a significant impact on the future of the company. This position offers a contract-to-hire opportunity, providing a chance to establish yourself within a growing organization.

Schedule

Monday-Friday, 8am-5pm.

Job Type & Location

This is a Contract position based out of Long Beach, CA.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Long Beach, CA.

Application Deadline

This position is anticipated to close on Apr 10, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APACwith four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands.