Patient Experience Coordinator

New Today

Position Summary
The Patient Experience Coordinator is responsible for managing all concierge-level services included in a patient's surgical package and supporting the patient experience within assigned clinics. This role ensures each surgical patient receives a personalized, fully coordinated experience from initial consultation through post-operative recovery. Duties include scheduling medical and non-medical services, arranging accommodations and transportation, working directly in clinic to address patient needs, and ensuring all package inclusions are delivered with precision and discretion.
Key Responsibilities • Serve as the primary point of contact for surgical patients throughout their care journey. • Work in assigned clinics to greet patients, guide them through their appointments, and address immediate needs or concerns. • Create and manage individualized concierge plans that align with the surgical schedule and recovery timeline. • Arrange travel, transportation, lodging, and in-home recovery services as part of the package. • Coordinate pre- and post-operative spa, massage, skincare, or wellness appointments included in the surgical plan. • Work closely with surgeons, nurses, aestheticians, and outside providers to ensure seamless service delivery. • Provide patients with itineraries, appointment reminders, and detailed instructions for all services. • Anticipate patient needs during clinic visits and facilitate quick solutions in real time. • Track fulfillment of all concierge services included in the package and resolve any service issues. • Maintain accurate documentation in the practice management system. • Uphold patient privacy and confidentiality in all communications and arrangements.
Qualifications • Minimum 2 years of experience in luxury hospitality, concierge services, or patient coordination in a surgical or medical practice. • Exceptional organizational skills and attention to detail. • Strong interpersonal and communication skills, with a warm, professional demeanor. • Problem-solving ability and the capacity to anticipate patient needs. • Knowledge of elective surgical procedures and recovery services preferred. • Proficiency in scheduling software, Microsoft Office Suite, and CRM or EMR systems.
Schedule: Full-time, with flexibility for evenings or weekends to meet patient needs.
Compensation: Base salary with performance incentives tied to patient satisfaction and service completion.
Work Environment: Professional, patient-centered, and detail-driven, with a focus on delivering a premium, luxury-level experience both in clinic and throughout the surgical journey.
Apply
Location:
Houston, TX, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

We found some similar jobs based on your search