Patient Apt Service Specialist

Position Type: Full Time

Job Shift: Day

Category: Health Care

Job Summary:

Independently create and schedule appointments within the electronic medical record.

Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.

Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.

Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.

Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.

Demonstrate and encourage team behavior and exceptional patient/guest experiences.

Uphold and promote patient safety and quality.

Qualifications:

Education: High school diploma or equivalent required. Associate's degree preferred.

Experience: Two years of customer service experience in call center, physician's office, or retail/service industry.

Additional Skills/Abilities: Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.