PATIENT APT SERVICE SPECIALIST (12067)

8 Days Old

Patient Apt Service Specialist
Cullman Regional Medical Center - Cullman, AL 35056 Overview
Position Type: Full Time Job Shift: Day Category: Health Care Call Center Agent
Job Summary: Independently create and schedule appointments within the electronic medical record. Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits. Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members. Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals. Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality. Qualifications
Education:
High school diploma or equivalent required. Associate's degree preferred. Experience:
Two years of customer service experience in call center, physician's office, or retail/service industry. Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.
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Location:
Cullman

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