Office Assistant

Iris Comm Lab We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. In this fast-paced environment, you will interact with a diverse range of clients, addressing their inquiries, resolving issues, and ensuring their satisfaction with our products and services. Job: On site Location: Birmingham, AL Pay Range: $850- $1150 per week.

Department: Iris Comm Lab

Employment Type: Full Time

Location: Birmingham, AL

Workplace type: Onsite

Compensation: $850 - $1,150 / week

Key Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues with patience and empathy.
• Document all customer interactions and transactions in the database.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Assist customers with billing inquiries and account issues as needed.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certification is a plus.
• Proven experience as a Call Center Representative or in a similar customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle stressful situations effectively.
• Familiarity with customer relationship management (CRM) systems is a plus.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.

About Iris Comm Lab

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Interview
4. Stage 4: Hired

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