Medical Patient Services Representative

New Yesterday

:
Are you detail-oriented, people-focused, and passionate about creating a great first impression for patients?
We're looking for a Patient Services Representative to join our partner's respected healthcare practice in Edmond, Oklahoma. This role is perfect for someone who enjoys patient interaction, can juggle phones and scheduling with ease, and takes pride in keeping both patients and staff supported in a busy medical office.
Reports to: Front Office Supervisor Location: Edmond, Oklahoma (onsite) Schedule: Monday-Thursday: 8:00 a.m. - 5:00 p.m. Friday: 8:00 a.m. - 1:00 p.m. Why the role is open: Growing patient volume and practice expansion
WHY THIS ROLE STANDS OUT: Stable weekday schedule with early Friday afternoons off High-impact role as the first point of contact for patients and visitors Hands-on involvement with patient registration, insurance, and scheduling Supportive team environment with opportunities to grow in healthcare administration A partner organization that values professionalism, accuracy, and compassionate care WHAT YOU'LL DO:
As a Patient Services Representative, you'll ensure a smooth and welcoming experience for every patient who calls or walks through the door.
Key responsibilities: Greet patients and visitors in a professional, friendly, and timely manner Register new patients and update returning patient records in the EMR system Verify insurance information and obtain all required consent forms and signatures Collect co-pays, deductibles, co-insurance, and past-due balances Answer and route incoming calls, voicemails, and patient inquiries promptly Accurately schedule appointments for providers, labs, and imaging services Prepare and send new patient packets and manage no-show follow-up letters Balance the daily cash drawer according to practice protocol Maintain confidentiality and compliance with HIPAA standards Support clinical and administrative staff with additional front office tasks REQUIREMENTS: High school diploma or equivalent required At least 2 years of customer service experience; medical office experience preferred Proficiency with computers; EMR/Practice Management system experience a plus Strong organizational, multitasking, and communication skills Ability to use a multi-line phone system Bilingual (Spanish/English) a plus WORK ENVIRONMENT & PHYSICAL REQUIREMENTS: Fast-paced medical office setting with frequent patient interaction Daily sitting, standing, walking, and bending; occasional lifting up to 50 lbs Extended periods of computer and phone work Occasional exposure to communicable diseases and biohazards
WHY JOIN OUR PARTNER?
This practice is known for its welcoming environment, patient-first approach, and dedication to operational excellence. As part of the front office team, you'll be a vital link between patients and providers, ensuring every visit runs smoothly from start to finish.
About ImpactKare:
ImpactKare is a boutique staffing partner specializing in mental health, allied health, and clinical placements. We understand the challenges of working in healthcare and are dedicated to making hiring (and job searching) more personal. Whether you're a practice looking for reliable team members or a professional ready for your next opportunity, we're here to help.
We believe in transparency, long-term partnerships, and doing the right thing even when no one's watching. Recruitment should feel like someone cares because we do.
- Follow us on LinkedIn: ImpactKare on LinkedIn - Visit us online: impactkare.com
Apply
Location:
Edmond, OK, United States
Category:
Office And Administrative Support Occupations

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