Jewelry Repair Project Manager & Sales Consultant Join to apply for the Jewelry Repair Project Manager & Sales Consultant role at Oaks Jewelers
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Join to apply for the Jewelry Repair Project Manager & Sales Consultant role at Oaks Jewelers
Job Description
Oaks Jewelers is a well-established, third-generation, family-owned jewelry store that has proudly served the vibrant Berkeley community on Solano Avenue since 1948. We’re known for our quality craftsmanship, exceptional service, and welcoming atmosphere.
We are seeking a dynamic, industry-experienced professional who thrives in both the technical and customer-facing sides of the jewelry business. This unique “hybrid” role combines project management for jewelry repairs with high-level sales and client service. The ideal candidate will have a strong jewelry sales background, hands-on repair knowledge, and the ability to seamlessly transition between our manufacturing and sales floors.
Repair Project Management – Oversee and coordinate the jewelry repair process from intake to delivery.
Client Consultations – Meet with customers to evaluate repair needs, provide estimates, and ensure exceptional service throughout the process.
Team Collaboration – Work directly with our lead goldsmith and sales team to ensure accurate execution of repairs and clear communication between departments.
Inventory & Materials Management – Order and track materials, and manage outsourced projects via online platforms.
Sales & Customer Service – Assist customers with purchases, qualify clients for orders, and facilitate custom design projects.
Merchandising – Support store setup, display, and visual merchandising to maintain an inviting showroom.
Custom Jewelry Coordination – Collaborate with clients to design, source, and produce unique pieces.
Job Description
Oaks Jewelers is a well-established, third-generation, family-owned jewelry store that has proudly served the vibrant Berkeley community on Solano Avenue since 1948. We’re known for our quality craftsmanship, exceptional service, and welcoming atmosphere.
We are seeking a dynamic, industry-experienced professional who thrives in both the technical and customer-facing sides of the jewelry business. This unique “hybrid” role combines project management for jewelry repairs with high-level sales and client service. The ideal candidate will have a strong jewelry sales background, hands-on repair knowledge, and the ability to seamlessly transition between our manufacturing and sales floors.
Key Responsibilities
Repair Project Management – Oversee and coordinate the jewelry repair process from intake to delivery.
Client Consultations – Meet with customers to evaluate repair needs, provide estimates, and ensure exceptional service throughout the process.
Team Collaboration – Work directly with our lead goldsmith and sales team to ensure accurate execution of repairs and clear communication between departments.
Inventory & Materials Management – Order and track materials, and manage outsourced projects via online platforms.
Sales & Customer Service – Assist customers with purchases, qualify clients for orders, and facilitate custom design projects.
Merchandising – Support store setup, display, and visual merchandising to maintain an inviting showroom.
Custom Jewelry Coordination – Collaborate with clients to design, source, and produce unique pieces.
Required Skills & Qualifications
Proven jewelry sales / repair experience (3 years minimum)
Basic to intermediate jewelry repair knowledge and hands-on skills
Strong customer service skills with a professional, friendly demeanor
Excellent organizational skills and attention to detail
Proficiency in computer systems and online platforms
Ability to multitask in a fast-paced environment
Clear and effective communication skills
GIA Certification or other jewelry industry credentials preferred
Reliable attendance and strong work ethic
Trustworthy with excellent professional references
Benefits
Flexible hourly work schedule (closed Sundays & Mondays)
Paid vacation, holidays, and lunch breaks
CalSavers Retirement Plan
Supportive, family-like work environment with growth opportunities
Compensation
$30 – $40 per hour, based on experience
If this sounds like you, we’d love to hear from you. Join our team and be part of a tradition of excellence that has been serving the community for over 75 years. Please submit your resume and a cover letter, including a clear description of your experiences and specific competencies. We will evaluate your skills to see if they fit our needs. Please also include a minimum of 5 professional and personal references. Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Project Management and Information Technology
Industries Retail Luxury Goods and Jewelry
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