Customer Success Representative

Department: Customer Success

Employment Type: Full Time

Location: United States - Remote

Reporting To: Jamie Mills

Compensation: $60,000 - $70,000 / year

Description

At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we're excited to have you on board!

We're on a mission to make evidence-based autism care accessible to families everywhere. Families shouldn't have to uproot their lives to access support-that's why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism.

Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.

Innovation - We embrace creativity and seek better solutions. Integrity - Honesty and trust guide everything we do. Collaboration - Together, we achieve more. Growth - We're committed to personal and professional development. Empathy - We prioritize understanding and human connection.

At Hi Rasmus, we trust our team to do great work, their way. Flexibility, autonomy, and balance are key-we know that when life and work fit together, everyone thrives.

Flat structure, open doors - Every voice matters. Collaboration and shared decision-making drive us forward. Balance is a priority - Recharge, make time for what matters, and do your best work in a way that works for you. Real impact, real growth - Be part of a team making a difference for families worldwide, while growing your skills along the way.

Join us in shaping a future where exceptional autism care is within reach for all.

Job Title: Customer Success Representative Location: Fully remote (United States Based Only) ⏳ Job Type: Full-time Compensation: Starting at $60,000 annually

About You: You are empathetic and customer-focused, with a natural ability to build relationships and understand customer needs. You thrive in a fast-paced environment and take ownership of your work with a strong sense of accountability. You adapt easily to change and see it as an opportunity for growth. You collaborate effectively with cross-functional teams to drive impactful results. You have experience in the ABA industry, either as an RBT, BCBA, or in another clinical role. You are highly organized and excel at managing multiple customer relationships and priorities. You have experience with CRM software, project management tools, and customer support tools (a plus!). You are eager to learn and grow in a supportive environment.

What You'll Do • Serve as the primary contact for customers during their Hi Rasmus implementation, providing onboarding tools, training, and personalized support. • Build and maintain strong relationships with customers, understanding their goals and challenges. • Be an expert on our products, proactively identifying and resolving customer issues while providing guidance on best practices. • Conduct regular check-ins with customers to ensure satisfaction and identify upsell and cross-sell opportunities. • Collaborate with sales and product teams to provide feedback on customer needs and drive product improvements. • Track and analyze customer usage and engagement data to identify trends and patterns. • Deliver training sessions and webinars to educate customers on product features and functionality. • Stay up to date with industry trends and customer success best practices.

What You Bring

Proven experience in the ABA field or a related industry such as Education, Speech Therapy, Occupational Therapy, or Physical Therapy. Previous experience in a customer-facing role, such as customer success, software training, or implementation. Experience training others on software or other technological tools. Excellent verbal and written communication skills and strong interpersonal skills. Strong problem-solving, troubleshooting, and analytical skills. Highly organized, detail-oriented, and able to multitask in a fast-paced environment. Ability to work independently and collaboratively in a remote, virtual environment. Thrives in a culture of feedback and continuous improvement. Proficiency in English; additional languages are a plus.

Perks & Benefits You'll Love

Health & Wellness: 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost) Employer Sponsored Short-Term Disability Coverage Employer Sponsored Life Insurance Optional group benefits: AD&D, long-term disability Participation in a 401k plan through Empower Growth & Development: Professional development opportunities Room for growth within the company Time Off to Recharge: Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility Parental Leave: All Parents/Caregivers: 6 weeks fully paid Birthing Parents: Up to 14 weeks paid Work Style That Works for You: Fully remote and flexible work environment-work from wherever feels right! Opportunity to make a meaningful impact in the Autism healthcare space

Use our applicant tracking system Pinpoint to answer the role-specific application questions. These questions were thoughtfully designed to give you more insight into the role and to give us more insight into you. Please write a thoughtful response-a human really reads these.

1⃣ Application Questions 2⃣ Initial Interview 3⃣ Technical Exercise 4⃣ Hiring Manager Interview 5⃣ Final Interview 6⃣ Offer