Customer Success Representative

A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

The value you'll bring:

Are you passionate about delivering exceptional customer service? As a Customer Success Representative, you'll manage top corporate accounts, ensuring on-time delivery and case fill excellence from order entry to delivery. In a fast-paced environment, you'll build strong relationships with customers, develop your communication and problem-solving skills, and after completing a 6-9 month training program, transition to a Associate Customer Success Specialist role. If you're ready to grow your career and make an impact, we'd love to have you on our team!

What you'll do:

Order Lifecycle & Supply Chain Management: Manage order lifecycle from entry to delivery, both domestically and internationally. Partner with Supply Chain to reduce shortages, late deliveries, and mitigate OTIF deductions. Ensure adherence to order management policies to maximize efficiency.

Customer Communication & Relationship Building: Develop strong relationships with customers through timely and accurate communication. Handle high-volume requests, resolve issues promptly, and maintain accurate account notes. Represent customer interests across Smithfield departments.

Problem Resolution & Order Prioritization: Address shortages, provide root cause analysis, and execute recovery options. Partner with Transportation to meet truck utilization goals and provide updates to customers. Work with Distribution Centers and Plants to prioritize customers and manage matrix leveling.

Account Growth & Support: Promote increased order size, direct plant shipments, and customer programs. Back up team members and assist with work overflow. Manage customer order trackers for visibility on shortages and delivery issues.

Leadership & Cross-Functional Collaboration: Host calls with sales, supply chain partners, and customers to resolve issues. Defuse high-pressure situations with a solutions-driven approach.

What we're seeking:

High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required. Bachelor's Degree, preferred. Knowledge of Microsoft Office, Outlook, Excel and PowerPoint.

Must be able to multi-task with many competing day-to-day activities with competing priorities. Flexibility to adapt to a varied work schedule. Must be able to maintain a high level of confidentiality. Requires travel, up to 10% of the time. All other duties as assigned.

Other skills that make you stand out:

Decision making and problem-solving skills. Strong written and verbal communication skills. Ability to accept constructive feedback. Ability to manage conflict. Ability to work well with others in fast paced, dynamic environment. Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment. Can do attitude and solutions driven.

Physical demands & work environment:

Capable of sitting for extended periods of time. Must be able to lift up to 15 pounds at times. Frequently required to sit; stand; walk; reach with hands and arms. Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception. Able to travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Information: Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.