Customer Success / Customer Account Representative

Cimarron is seeking a Customer Success/Customer Account Representative to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in Colorado.

Key Duties:

• Serve as the primary point of contact and trusted advisor for assigned customer accounts.
• Develop and maintain strong relationships with federal end users, stakeholders, and internal technical teams.
• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams.
• Track and resolve customer issues while proactively identifying areas for improvement and managing expectations.
• Support regular status updates, service reviews, and customer success reporting.
• Advocate for customer needs internally to ensure alignment with contractual and technical obligations.
• Support customer onboarding and lifecycle management in a hybrid computing environment, including data transfer, storage, and high-performance computing services.
• Coordinate communications between account holders and technical delivery teams such as architecture, storage, and operations.
• Leverage executive-level communication skills and IT knowledge to engage and align multiple stakeholders.
• Translate customer needs into actionable requirements and drive satisfaction through tailored enterprise solutions.

Required Skills, Experience, and Education:

• Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
• This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID.
• Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.
• Active Secret Clearance.
• 2 or more years of experience in an IT-focused customer account management or customer success position.
• Familiar with requirements gathering, customer lifecycle management, and technical stakeholder engagement.

Desired Skills, Experience, and Education:

• Bachelor's degree in Business, Marketing, Computer Science, Engineering, or another related field.
• Experience supporting technical government customers.
• Understanding of on-prem, hybrid cloud (AWS/Azure) and enterprise IT systems.