Customer Service Representative

New Yesterday

Customer Service Representative

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Woburn, Massachusetts. In this Contract-to-permanent role, you will play a key part in ensuring a seamless experience for our customers by managing order processing, addressing inquiries, and coordinating with internal and external stakeholders. This is an excellent opportunity to contribute to a global organization while developing your skills in a dynamic and supportive environment.

Responsibilities:

  • Process customer quotations, purchase orders, and confirmations with accuracy and efficiency using relevant tools and systems.
  • Coordinate with logistics, production planning, and sales teams to ensure timely delivery of products.
  • Communicate effectively with customers regarding lead times, shipping terms, tariffs, and product availability.
  • Provide support to outside sales teams and channel partners by updating pricing, sharing documentation, and tracking order status.
  • Address and resolve customer complaints or service issues, escalating concerns when necessary.
  • Maintain and update customer records and transaction histories accurately in the system.
  • Collaborate on process improvement initiatives to enhance the overall customer experience.
  • Work cross-functionally with international teams to meet customer needs and expectations.
  • Ensure compliance with company policies and industry standards in all customer interactions.

Requirements:

  • At least 2 years of experience in customer service, inside sales, or order management; experience in the manufacturing or industrial sector is highly preferred.
  • Strong verbal and written communication skills with a focus on customer satisfaction.
  • Proficiency in using ERP systems such as SAP S/4HANA or Microsoft Dynamics 365.
  • Familiarity with Microsoft Office 365 applications, including Excel, Outlook, Teams, and Word.
  • Ability to manage multiple priorities while maintaining high attention to detail.
  • Experience working collaboratively with sales, operations, and international teams.
  • Knowledge of Incoterms, import/export documentation, or industrial automation products is a plus.
Apply
Location:
Woburn

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