Customer Service Representative

New Yesterday

Customer Service Representative
Department: Unilux Brand
Employment Type: Full Time
Location: Boston, MA
Compensation: $21.00 - $31.00 / hour
Description
Location: Boston,MA Company: Unilux Brand
Job Description: We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives. In this dynamic role, you will serve as the primary point of contact for our customers, providing them with outstanding service and support. Your primary goal will be to enhance customer satisfaction by addressing inquiries, resolving issues, and ensuring a smooth experience throughout their interaction with our company.
Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services to customers. Resolve customer complaints and issues in a professional and timely manner. Maintain detailed records of customer interactions and transactions. Follow up with customers to ensure satisfactory resolution of their needs. Collaborate with other departments to address customer concerns effectively. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Proven experience in customer service or a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities and a proactive attitude. Ability to handle difficult situations with patience and professionalism. Proficient in using computer systems, software, and customer service platforms. Benefits Comprehensive health, dental, and vision coverage Paid time off, including vacation and sick leave Retirement savings plan with employer contributions Employee wellness programs and mental health support Professional training and development opportunities
Apply
Location:
Boston, MA, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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