Customer Service Representative

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About Company:
Company Overview:
At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.
Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.
As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.
Discover your potential and make a lasting impact with Long Home - where your skills, ideas, and dedication drive our shared success.
About the Role:
The Customer Service Representative provides exceptional support to clients. Acting as a key liaison, this role ensures post-sale customers receive prompt answers to their inquiries and status updates on their projects, enhancing the overall customer experience.
Responsibilities: Provide prompt and reliable service by professionally responding to all incoming calls, texts, emails, website inquiries (Contact Us) to ensure customer satisfaction. Gather customer information efficiently, fulfill their needs, and troubleshoot issues and answer customer questions. Use the CRM system to understand the customer's project and provide relevant information. Troubleshoot customer issues via phone, text or email. Builds, maintains, and improves customer relationships through regular communication. Send invoices to customers inquiring to make payments. Ask customers for 5-star reviews on each call. Coordinate with other departments on client-related matters. Escalate customer complaints and issues to management for prompt resolution. Assist the Operations team in making outbound calls to customers on project updates. Keep a record of all conversations in CRM. Meets productivity and quality standards to reach individual and organizational goals. Maintain an environment that embodies the company's Mission, Vision, and Values. Remain in compliance and up to date on all company-wide live and digital training. Perform other related duties as assigned by management. Qualifications: Excellent communication skills. Ability to handle upset customers and show empathy for their situations. Strong organizational skills. Strong interpersonal and problem-solving skills. Skilled in reading, writing, and understanding documents, including instructions and safety rules. Experienced in presenting to groups. Able to follow written, oral, or diagram instructions; and solve problems with clear, step-by-step solutions. Ability to calculate all units of measurement. Education/Experience: High school diploma/GED. 1 year of customer service experience.
1 year general work experience.
Skills:
The required skills such as verbal communication and telephone customer service are essential for engaging with customers clearly and professionally on a daily basis. Problem resolution skills enable the representative to identify issues quickly and provide effective solutions, ensuring customer satisfaction. Working in a fast-paced environment demands strong organizational abilities and the capacity to multitask without compromising service quality. Oral and written communication skills are used to document interactions accurately and convey information clearly to both customers and internal teams. Maintaining a positive attitude and managing customer accounts effectively contribute to building trust and fostering long-term customer relationships.
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Location:
Savage, MD, United States
Category:
Office And Administrative Support Occupations

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