Customer Service Representative

New Yesterday

Now Hiring: Client Support Analyst (CSR) Location: Costa Mesa, CA Schedule: Monday – Friday, 8:00 AM – 5:00 PM Pay: $19 – $21 per hour, DOE (Depending on Experience)
About the Role: A client in Los Angeles is seeking a Client Support Analyst to join their dynamic team! In this role, you will be the go-to expert for our wide range of legal support services. You'll interact with clients via email and phone, providing top-tier support and solutions. If you're customer-focused, professional, and a strong communicator, this may be the perfect fit for you.
Key Responsibilities:
- Investigate and resolve client issues thoroughly and efficiently - Respond promptly to client and sales partner inquiries - Set up and guide new client accounts using our online portal - Conduct status checks on transcripts and video files - Assist with front-end processing for settled cases - Provide job price quotes for completed services - Collaborate with internal departments to resolve client concerns - Continuously suggest and implement workflow improvements - Demonstrate deep understanding of our legal service offerings - Ensure all service level agreements are consistently met or exceeded - Perform additional duties as assigned by leadership
Requirements: - High school diploma or equivalent required; - Minimum 3 years of customer service or client support experience - Professional email and phone communication skills - Industry or legal service experience preferred but not required - Prior administrative or office experience is a plus
What We're Looking For: - Strong attention to detail and excellent listening skills - Confident problem-solver with great communication abilities - Positive, cheerful demeanor and a genuine desire to help - Dependable, adaptable, and eager to learn
Please apply if you're interested and we can talk more about it. Thank you!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Location:
Costa Mesa

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