Customer Service Representative

New Yesterday

#JD-E2EProf2 #rta-zr
Job Title: Customer Service Representative (Temp-to-Hire)
Duration: 6 months (Temp-to-Hire) Start Date: Immediate Work Location: 100% Onsite - East Syracuse, NY 13057 Schedule: Monday-Friday | 10:30 AM - 7:00 PM EST
Position Overview
The Customer Service Representative provides high-quality, multi-channel customer support through inbound and outbound calls. This role focuses on resolving inquiries related to optical lens orders while delivering a positive customer experience. Representatives are expected to meet productivity, quality, and service standards while working collaboratively within a team environment.
Key Responsibilities
Handle inbound calls from Eye Care Professionals regarding: Lens orders Order status and tracking Remakes General customer service inquiries
Make outbound calls to follow up on pending orders Manage an average of 8 calls per hour Resolve issues using internal tools, resources, and sound business judgment Escalate unresolved concerns appropriately Maintain courteous, professional communication across all interactions Meet or exceed productivity, quality, and customer satisfaction metrics Ideal Candidate Profile Optical experience preferred (opticians, front desk, or lab experience a plus) ABO certification preferred (opportunity for certification-based pay increase after hire) Strong customer service orientation Excellent verbal and written English communication skills Ability to perform basic math Comfortable working in a fast-paced, call-driven environment Basic Qualifications High School diploma or equivalent preferred (not required) Intermediate computer skills Proficiency with Windows OS, Microsoft Office, and web browsers Strong attention to detail and problem-solving skills Commitment to first-call resolution Work Environment Fully onsite role Team-oriented setting with performance-driven goals
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Apply
Location:
New York
Category:
Office And Administrative Support Occupations

We found some similar jobs based on your search