Customer Service Representative

New Today

Who We AreCatalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.The OpportunityWhat You Will Do:As an inbound Customer Service Representative, you are responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work. - Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner. - Be able to adhere to the 9:30pm – 6pm schedule. The end time is after the last call is answered in the queue. - Other duties as assigned. This is an in-office environment.PIe87f80f14558-30070-37794774
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Location:
Jacksonville, FL, US
Category:
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