Job Title: Customer Service Representative II Location: Jacksonville, FL 32224 (Remote - Select U.S. States Only (See list below) Duration: 3 Months+ (Potential to become Full Time Employee)

Position Summary: Agents receive inbound telephone calls (no outbound calling) as a result of various marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with Field employees.

Job Duties: Answer incoming calls from customers and/or employees. Identify the reason for the call through discovery. Determine proper solution for customer, make recommendation, and overcome objections if needed. Transfer the call to the appropriate group for handling that ensures the optimum customer experience. Schedule appointments where applicable. Process cancellation requests where applicable. Perform other duties and related work as assigned.

Experience: Call center experience preferred. Sales experience preferred. Retention experience preferred.

Skills & Abilities: Basic knowledge of computer applications. Excellent problem-solving and communication skills. Ability to persuade customers and overcome objections. Ability to follow written, oral, or diagram instructions. Ability to maintain composure in difficult situations. Strong listening skills used to conduct needs analysis. Ability to multi-task while speaking to prospects. Must be able to work with confidential information regarding customer accounts and employee files.

Technology Requirements: Internet Service must be wired (WiFi not allowed). Minimum internet speed: 25 Mbps upload / 25 Mbps download. (Must provide screenshot from www.speedtest.net before interview.)

Work Schedule Requirements: Must be available for shifts that end no later than 10 PM EST. Must be available to work a Saturday shift with a rotating weekday off.

Eligible States: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming.