Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mike Wilkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

ABOUT THE AGENCY:
As someone who started my own insurance career as a team member in an Agency, I know firsthand the value of strong mentorship, supportive leadership, and the right opportunities to grow. Now, as the agency owner, Im passionate about creating the kind of workplace where team members feel empowered, appreciated, and set up for long-term success.

I genuinely enjoy mentoring and investing in my team. Whether youre new to the insurance industry or looking to take your career to the next level, Ill be there to support your growth every step of the way. We offer hands-on training, clear guidance, and a collaborative environment where your strengths are recognized and your contributions matter.

Our agency is family-operated and deeply rooted in the Central Texas community. We serve clients across Texas and Arkansas, providing a full range of insurance solutions, including auto, home, renters, condo, life, and small business coverage. Every day, we work together to help our clients protect what matters most and plan for a secure future.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.