Weyerhaeuser has an excellent opportunity for a Customer Service Representative with our Panels sales team located in Kalispell, Montana. Our Plywood facility produces high-quality products which are sold to customers across the United States and Canada. Our plywood is primarily used in the transportation, recreation, and commercial industries. Our MDF plant produces high-quality fiberboard which is sold to manufacturers of furniture, cabinets, and other wood-based products throughout North America.

The Customer Service Representative has a key role in Weyerhaeuser's Panels business. The successful candidate will be responsible for supporting our fast-paced sales team in customer service, order entry and managing warehouse inventories. This person will assist customers with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, and manage orders. Excellent computer skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training. In the process of performing all these functions, the successful candidate will strive to gain product knowledge and learn all aspects of the business.

Accountabilities: Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG). Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers. Executes promotions, specials, market pull through activities, and updates to products/pricing/service. Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader Weyerhaeuser team members. Qualifications Computer proficiency including Office, Excel, Word, and Web-based programs. Proficiency with SAP strongly preferred High level of initiative, self-motivated and able to work independently. Strong organizational skills with the flexibility to promptly respond to customer's needs. Good problem-solving skills; proactive in solving customer issues; uses positive approaches in managing conflict. Ability to work well with Sales Reps, members of the production team and customers. Process information with a high degree of accuracy and attention to detail Communicate in a clear and concise manner both verbally and in writing. Strong time management skills and successfully manage multiple tasks simultaneously. Professional phone skills Willingness to cross-train in other positions Qualifications High School Diploma or GED equivalent is required. 3-5+ years building products or industry experience in customer service-related field OR 3+ years successful experience in WY Customer Service Rep II role Location:

This position is located in our Kalispell, MT office.

Employees will work in the office Tuesday through Thursday; remote work Mondays and Fridays

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us.

About Wood Products

We've been delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support.

For more than a century, we've been building our reputation as a leader in sustainable wood products.

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $58,000 to $86,900 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs.We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our company's 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours.

Attention Internal Applicants: To ensure transparency across the organization, please have a discussion with your manager prior to applying for any new opportunities. If you need any help facilitating this conversation, please reach out to your HR Representative for guidance. For more information on how to apply, including best practices for updating your profile or partnering with HR and Recruiting, please visit our internal applicant page on Roots: wy.com/applicants .

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values, and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.