$17.63 - $26.45 Hourly

$36,675 - $55,013 Annually

This position is a Pay Band 45

Posting Details

The Cannabis Control Division provides efficient licensing, compliance, and regulatory services to ensure the safe production, testing, sale, and consumption of commercial and medical cannabis by ensuring that licensed individuals are qualified to provide services in the cannabis industry. The Division issues licenses to cannabis producers, microbusiness producers, integrated microbusinesses, manufacturers, retailers, consumption areas, vertically integrated establishments, couriers, and testing and research laboratories. Additionally, the Division works in concert with the Department of Public Safety, Office of the State Engineer, Environment Department, other state agencies, tribes and pueblos to assist applicants to get licensed and assure compliance with all applicable state and local laws.

Interviews are anticipated to be conducted within two weeks of closing date.

Why does the job exist?

This position provides support to both current and prospective licensees; ensures questions from licensees and potential licensees are answered in a timely fashion; and provides proactive outreach to licensees, potential licensees, and industry to ensure effective delivery of service.

How does it get done?

This position provides customer service, which includes the following duties: Ensure timely, respectful and accurate communication with applicants, licensees, prospective licensees, and other stakeholders to answer questions and provide information about licensing requirements, application statuses, and any other customer inquiries, whether they are telephonic, electronic, or in person. All incoming telephone calls and valid emails will be answered cordially, professionally and promptly or returned within 24 hours. Assure all written communication is clear and concise and contains proper spelling, grammar, punctuation and formatting. Track all constituent matters in tracking system to include all pertinent notes, concerns and contact information. Ensure all records/documents are neatly organized and filed at all times in the proper location and provide documents requested through Inspection of Public Records Act (IPRA) Requests. Other duties as assigned.

Who are the customers?

Our customers are licensed individuals, establishment owners or applicants from the cannabis industry and members of the public who are dependent on, or have an interest in the products and services the cannabis industry provides.

Ideal Candidate

The preferred candidate should be a driven and purposeful professional, displaying motivation and resourcefulness. They must possess a clear understanding of priorities and exhibit proactive anticipation of needs, driving enhancements, completing tasks and projects meticulously, managing multiple tasks simultaneously, and working autonomously. Strong organizational abilities, effective communication (both written and verbal), and excellent interpersonal skills are essential qualifications for this role.

Minimum Qualification

High School diploma or equivalent and six (6) months of work experience in office administration and/or customer service. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.

Employment Requirements

Pre-employment background investigation is required and conditional pending results.

Working Conditions

The work duties are conducted in a typical office environment. The incumbent will spend a significant amount of time using a personal computer and telephone and will have extended periods of sitting at a desk or workstation. Additionally, the job involves engaging with customers who have the potential to become upset or frustrated.

Supplemental Information

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Agency Contact Information: Laura Romero Halama (505) 476-4583. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.