Customer Service Representative- Healthcare

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Overview Customer Service Representative- Healthcare role with Guidehouse. Location: Birmingham, AL area (residency within 90 miles required). Travel: None. Clearance: None.

Salary: $34,000.00 - $56,000.00 per year. Compensation decisions depend on a wide range of factors including skill sets, experience, training, and other business needs.

Responsibilities

Answer inbound customer service calls and some outbound follow-up calls in a professional, patient-focused manner.

Respond to calls in a timely fashion to minimize drops/abandonments.

Ascertain the reason for the call and assist with questions, concerns, or problems, focusing on first-call resolution.

Facilitate resolution by referring matters to the appropriate content expert.

Escalate to a supervisor when needed, request information, or take appropriate action so the issue can be resolved.

Resubmit corrected claims and supporting documentation as needed for the patient experience.

Communicate with other organizational departments to ensure proper handling of patient accounts.

Communicate issues to management in a timely manner and perform other duties as assigned by direct supervisors.

Perform a variety of duties that may change between tasks without loss of efficiency or composure.

Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.

What You Will Need

High school diploma or GED

0-2 years of prior relevant experience

What Would Be Nice To Have

1-3 years related or general knowledge of payor-specific or medical specialty billing

Dialer experience

Bilingual (English/Spanish)

Must reside within 90 miles of Birmingham, AL.

What We Offer Guidehouse offers a comprehensive, total rewards package including competitive compensation and a flexible benefits package to support a diverse and inclusive workplace.

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Discretionary variable incentive bonus eligibility

Parental Leave

401(k) Retirement Plan

Basic and Supplemental Life Insurance

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider qualified applicants with criminal histories in a manner consistent with applicable law or ordinance.

If you require an accommodation during the recruitment process, please contact Guidehouse Recruiting.

All communications regarding recruitment will be sent from Guidehouse email domains. Do not provide banking information or pay any money as part of the hiring process. Report any suspicious requests to Guidehouse.

Additional Guidehouse does not accept unsolicited resumes through search firms or staffing agencies. All unsolicited resumes are the property of Guidehouse.

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