EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Customer Service Representative, Healthcare Accounts

Valor Global is a values-driven organization committed to delivering world-class customer experiences through innovation, empathy, and excellence. We partner with leading companies across industries to support their customers with care, precision, and heart. At Valor, we're more than a service provider-we're a community that fosters growth, celebrates diversity, and empowers our team members to make a meaningful impact every day.

Valor Global currently has openings for customer service representatives working with medical accounts taking client, patient and insurance calls while supporting multiple customers and laboratory billing policies. Full-time positions are available for Inbound positions. The position is fully Remote, with company provided equipment, so applicants must be in the Phoenix metro area.

Job Duties Provide excellent customer service in fast-paced environments Manages multiple screens, chats, and calls without losing focus- Manages software, calls, chats, and emails efficiently. Client expectation is 50-60 calls a day Assist patients with insurance updates, claim status, billing questions and concerns, patient responsibility, and payment options. Be empathetic to sensitive situations Navigate and accurately document in software systems while assisting patients on the line Always maintain HIPAA compliance Know when to escalate scenarios to best assist a caller Support multiple clients and lines of businesses Explains medical bills, status of accounts, financial assistance programs and processes insurance updates in accordance with client's billing policies for hospitals, labs, pharmacies, and medical facilities Read and interpret insurance explanation of benefits (EOBs) Use proprietary systems and software Be on the phone during the entire shift without disruptions or any background noise Must be in a private, quiet area to adhere to all HIPPA regulations Handle policy changes, system updates, fluctuating call volumes, billing and process changes and customer assignments based on business and client direction Skills Active listening skills, friendly voice, and strong phone presence Familiarity with explanations of benefits and insurance and patient billing Excellent written and verbal communication Maintains professionalism with a strong emphasis on empathy and customer service Analytical thinking and problem-solving Ability to research data while navigating systems Adaptability to new systems and toggle between multiple screens efficiently Multitasking in a fast-paced environment Professional communication in notes and emails, using proper and complete sentences and punctuation Calm demeanor in stressful situations Ability to work independently and resourcefully Can-do attitude and self-starter mentality Independent learning mindset Preferred Requirements Healthcare/Medical experience (front or back office, or call center) Experience with insurance processing and benefits Call center experience Experience in medical billing Must have dependable work habits (good attendance/tardiness) Ability to arrive on time and work assigned schedule Job Type: Full-time

Pay: $16.00 - $17.00

Schedule:

Weekends off

Day shift

Monday to Friday

3 scheduled breaks

Experience:

Customer service: 1 year (Required)

Language:

English (Required)

Spanish Bilingual a plus

Work Location: Hybrid remote in Phoenix, AZ 85029 only

Benefits: 401(k) with matching up to 4% Dental insurance Health insurance Vision insurance PTO

Position Requirements

Full-Time/Part-Time Full-Time

Rate of Pay

Position Customer Service Representative (Healthcare related)

Location Phoenix

About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.

This position is currently accepting applications.