Customer Service Representative Providing a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as a liaison between customer and client. Essential Duties And Responsibilities: Resolves customer inquiries and questions regarding tax related concerns. Answering inbound calls Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list. Data entry into CRM system. Educate caller on tax forms and calculations. Contacts customers to gather market research. May be required to work overtime to support the needs of business.