Customer Service Representative Bilingual

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Job Title: Contact Center Representative Bilingual Preferred Location: Austin, TX (Hybrid) Work Arrangement: Onsite Skills Description: Must have a minimum of six (6) months of recent, verifiable experience in a high-volume contact center/call center environment. Bilingual capability is preferred
Preferred Skills: Proficiency in Microsoft Office Suite. Strong multi-tasking abilities.
Responsibilities: Must be available for any 8-hour shift between 7:00 AM and 7:00 PM. No schedule change requests can be accommodated during the first 90 days. Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related inquiries. Assist with problem resolution as needed. Respond promptly, courteously, and concisely to all phone inquiries. Accurately document all encounters in clear and concise online logs. Transfer callers to appropriate Call Center units when necessary. Consistently meet individual performance standards. Perform other duties as assigned by management. Maintain strict adherence to attendance and performance metrics.
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Location:
Austin

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