Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Relations Representative Insurance | Service + Sales Support
Location: Fishtown | Full-Time
Compensation: Base Salary + Performance Bonuses + Licensing Support

Support Clients. Drive Growth. Build a Career with Purpose.


Are you passionate about delivering exceptional service and ready to grow your skills in a fast-paced, team-oriented environment? Our insurance agency is seeking a Customer Relations Representative who will serve as a vital link between our clients and agency teamproviding support, building relationships, and helping identify opportunities to better protect the people we serve.

This position is ideal for someone with strong communication skills, attention to detail, and a desire to build a long-term career in the insurance industry. In addition to delivering outstanding service, you'll also engage in sales conversations to support agency growth and client satisfaction.

What Youll Do:

• Respond to customer inquiries and assist with policy updates, billing questions, and service needs
  
  
• Maintain accurate records and client documentation within agency systems
  
  
• Coordinate with team members to resolve issues quickly and efficiently
  
  
• Identify opportunities to cross-sell or recommend additional insurance solutions
  
  
• Assist in customer retention efforts and follow-up communications
  
  
• Deliver friendly, personalized service that reflects our agencys values
  
  

Who You Are:

• A strong communicator with excellent customer service and problem-solving skills
  
  
• Detail-oriented, organized, and comfortable working in a fast-paced environment
  
  
• Previous experience in customer service, office support, or insurance preferred
  
  
• Comfortable initiating sales conversations and recommending solutions to meet client needs
  
  
• Tech-savvy and familiar with basic office and CRM software
  
  

Licensing Requirement:
This role requires a Property & Casualty insurance license. If you are not currently licensed, you must be willing to obtain one within a set time frame. Licensing support and training will be provided. Employment is contingent upon obtaining the required license.

Why Join Us:

• Competitive hourly pay plus performance-based bonus opportunities
  
  
• Licensing assistance and on-the-job training
  
  
• Clear path for growth into licensed sales or account management roles
  
  
• Positive, supportive team culture
  
  
• Meaningful work that helps protect families, businesses, and futures
  
  

If you're ready to make a difference while building your future, apply now to join our growing agency.