Client Success Manager- Retail Media Client Success San Francisco, United States Intermediate Full-time Description Ready to take your career to the next level?

You could be just the right applicant for this job Read all associated information and make sure to apply. Skai (formerly Kenshoo) is looking for talented individuals to join our growing team. We pride ourselves on industry-leading digital marketing software and our dedicated team. Join us! Purpose: The Retail Media Client Success Manager (CSM) oversees client use of the Skai Retail Media platform, ensuring satisfaction and ROI for Retail Media campaigns. The ideal candidate has strong project management skills, technical knowledge, soft skills, media experience, hands-on experience with platforms like Amazon, Walmart, Target, Criteo, Citrus Ads, and a consultative approach to client needs. Duties and Responsibilities: Drive client retention and identify growth opportunities Provide training to clients on the Skai platform Assist with implementation and usage of Skai products Offer technical support and best practices across various Retail Media platforms Communicate regularly with clients to evaluate satisfaction Understand client goals and recommend solutions Collaborate with product, sales, and industry teams to innovate Build relationships with clients alongside Skai Client Success Directors Resolve problems and identify success opportunities Ensure client expectations are exceeded Skai Requirements: Passion and dedication Desire to excel Ability to work independently and in teams Strong communication skills Proven problem-solving skills Results-oriented mindset Position Requirements: B.A. or B.S. degree Experience with Amazon marketing campaigns; experience with Walmart, Target, or Instacart is a plus Understanding of Retail Media analytics Ability to perform client audits 2+ years in client services or technical project management Ability to work in a fast-paced environment Strong communication and project management skills Experience working with local and virtual teams Organized with good time management Media agency or Retail Media platform experience preferred Willingness to travel occasionally Basic technical skills, including Excel, JavaScript, HTML, a plus The salary range is $80,000 - $95,000, with potential bonuses. Exact compensation depends on experience and skills. About Us: Skai offers top advertising technology and data-driven insights. Founded in 2006, we maintain a vibrant startup culture with a successful track record and promising future. We support a hybrid work model, diverse team, and vibrant culture. Benefits include medical, dental, vision, retirement, paid leave, and more.

#J-18808-Ljbffr