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Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Skai (formerly Kenshoo) is looking for talented individuals to join our rapidly growing team. We pride ourselves on industry-leading digital marketing software and the people behind it. That’s where you come in! Purpose: The Retail Media Client Success Manager (CSM) oversees client utilization of the Skai Retail Media platform, ensuring client satisfaction and effective ROI-driven campaigns. The ideal candidate will have excellent project management skills, technical credentials, soft skills, media knowledge, hands-on experience with Amazon, Walmart, Target, Criteo, Citrus Ads, and other Retail Media campaigns, and a consultative approach to client needs. Responsibilities: Drive client retention and identify growth opportunities Provide training to clients on using the Skai platform Assist clients with implementation and usage of Skai products Offer technical support and best practices for Retail Media marketing across various platforms Maintain regular communication to evaluate satisfaction Understand client goals, anticipate needs, and recommend solutions Collaborate with product, sales, and industry teams to innovate and capture market opportunities Build relationships with client partners alongside Skai Client Success Directors Proactively solve problems and identify client success opportunities Exceed client expectations Requirements: Passion and dedication Desire to excel Ability to work independently and in teams Strong communication skills, written and verbal Proven problem-solving abilities Results-oriented mindset Position Qualifications: B.A. or B.S. degree Hands-on experience with Amazon marketing campaigns; experience with Walmart, Target, or Instacart is a plus Understanding of Retail Media analytics Ability to perform detailed client audits 2+ years in client services or technical project management Ability to thrive under tight deadlines in a fast-paced environment Excellent communication and project management skills Experience working with local and virtual teams Organized with strong time management Media agency or Retail Media platform experience preferred Willingness to travel occasionally Basic technical skills, including Excel, JavaScript, and HTML, are a plus The salary range is $80,000 - $95,000, with potential bonuses based on experience and performance. About Us: Skai offers top advertising technology and data-driven solutions to maximize ROI across media channels. Established in 2006, we foster a vibrant startup culture with a successful track record and promising future. Our hybrid work model supports professional and personal growth, with comprehensive benefits including health coverage, retirement plans, paid leave, and more. Equal Opportunity: Skai is committed to diversity and inclusion, encouraging applications from underrepresented groups and ensuring a discrimination-free environment.

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