Client Services Representative Veterinary Receptionist

New Today

Do you seek to provide superior customer service?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you have experience as a receptionist in a veterinary or medical clinic?
Do you speak Spanish?
If so, Patty Baker Humane Society Naples (PBHSN), Southwest Florida's state-of-the-art premier no-kill shelter, invites you to apply for the position of full time Client Services Representative. PBHSN operates a full-service small animal practice that is open to the public. We are seeking a service-oriented but assertive individual to provide clients and their companion animals with a positive appointment-making, check-in, and check-out experience.
Under the direction and guidance of the Client Services Manager, and in cooperation with other team members, Client Services Representatives:
Answer phones
Schedule appointments
Welcome and check in clients and patients
Check out clients and patients
Collect and process payments
Communicate with clients before and after appointments as needed
Provide clients with accurate information in a friendly, caring, compassionate, and professional manner
We're looking for:
Fluency in English and Spanish required
At least one year experience in customer service in any industry
At least one year experience as a veterinary or medical receptionist preferred
Excellent customer service skills, including the ability to interact calmly with emotional clients
Phone skills, including a clear speaking voice
Accurate data entry and money handling skills
Work well within a team
Be responsive to professional feedback and direction
Able to prioritize and manage multiple tasks
Maintain a positive demeanor in a fast-paced environment
Ability to work in the vicinity of and engage in limited handling of dogs, cats, and other small mammals
Schedule:
Full-time, 40 hours per week, Monday - Friday
Pay and Benefits
Pay starts at $17.00/hr. Paid weekly.
Paid time off and Holiday pay
Medical, dental, vision insurance
Paid parental leave
Retirement plan available, matching funds after 1 year
Significant discounts on veterinary services
Candidates must be authorized to work in the United States and complete a background check prior to employment. HSN values diversity and is an equal opportunity employer.
Application Instructions
Apply online at https://pbhsnaples.org/careers
All communication with candidates will be over email and/or text - check your spam folder!
If you have technical issues or questions, please email hr@pbhsnaples.org
No phone calls or walk-ins please
Apply
Location:
Naples, FL, United States
Job Type:
FullTime
Category:
Healthcare Support Occupations

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