Join Our Team as a Customer Service Representative (CSR)

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. At VCA Animal Specialty & Emergency Center (ASEC), we are a multi-specialty and emergency practice located in the vibrant community of West Los Angeles. Our commitment to providing exceptional veterinary care has made us a cornerstone in the community for over 15 years. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.

As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are on a mission to expand our team and elevate our customer service to new heights.

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. Responsibilities will include:

• Warmly greeting clients in person or over the phone.
• Handling telephone calls, texts, emails, WOOFware and Teams messages.
• Managing patient check-ins, appointment scheduling, and confirmations.
• Explaining treatment plan fees and invoicing to clients.
• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offering alternate payment methods to clients.
• Managing patient records for appointments.
• Overseeing electronic medical records, reports, and correspondences.
• Ensuring appointments, medical records, and electronic payments are well-organized.
• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Making quality decisions to choose the most appropriate course of action.
• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
• Participating in webinars and other continuing education opportunities to expand your knowledge and skills.

Position Available:

• Surgery/Emergency Critical Care Department- Full-Time 10hr shifts (Sun-Wed)
• Internal Medicine Part-Time 8hr shifts

Experience / Education:

• 3+ years of experience in client service
• Reliability
• Desire to exceed client expectations of service
• Strong attention to detail
• Previous experience in the medical field
• Experience in veterinary medicine, with specialty medicine experience being a plus
• Compassion for pets and people
• Thriving in a fast-paced environment and managing well under pressure
• Exceptional communication skills
• Responsible, honest and accountable
• High emotional intelligence

What We Value:

• Compassion
• Experience
• Forward-thinking
• Reliability

Why You Should Consider Us:

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $19 to $23 per hour.

Please note that positions can require flexible schedules, weekends, and some holidays.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.