Client Service Representative (Hybrid)

37 Days Old

Customer Service Representative (Temp - 90 Days) Location: Solon, OH. Hybrid (Remote Mon/Thurs/Fri | In-office Tues/Wed + As Needed) - Onsite Training for 2 Weeks Schedule: Monday-Friday | 8:00 AM - 5:00 PM Pay Rate: $20-$25/hour (Based on experience) Start Date: ASAP Background & Drug Screen Required
Position Overview
A leading company in the flooring and surfaces industry is seeking a Customer Care Representative with strong B2B experience, order or account management skills, and excellent computer proficiency-including SAP and Excel . This is a 90-day temporary position with the potential for extension or hire, depending on performance and business need.
Key Responsibilities
Respond to customer inquiries: order status, product details, account updates, and delivery timelines Accurately process orders via EDI, phone, email, and fax using SAP Coordinate with logistics to provide freight quotes and shipping timelines Collaborate with Sales, Credit, Marketing, and Production to resolve issues Track inventory, identify product availability, and locate out-of-stock materials Ship product samples as needed Support billing, credit, and transportation inquiries across departments Ensure customer satisfaction through professional and timely follow-up Required Skills & Qualifications
B2B Customer Service experience required SAP and Excel proficiency required Strong order or account management background Excellent communication skills-written and verbal Comfortable working across departments and managing multiple tasks Minimum 3 years in a customer-facing or client-support role High school diploma required; AA or BA degree preferred Strong attention to detail and a problem-solving mindset
We look forward to your application!
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Location:
Solon, OH, United States
Category:
Office And Administrative Support Occupations

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